Refund policy
🔁 Return & Exchange Policy
We take pride in the quality of our products and want you to feel confident in your purchase. Here’s how we handle returns, exchanges, and guarantees:
🎯 Lifetime Patch Guarantee (Hats Only)
Our custom hats are built to last — and we stand by that.
If your patch ever falls off for any reason, we’ll send you a brand new hat with the same patch design — no questions asked.
Simply email us at [your email] with:
- Your original order number
- A photo of the hat
- Shipping details for your replacement
We’ll take care of the rest.
🛠 Defective Items — 30 Days
If your item arrives damaged or defective, please contact us within 30 days of delivery. We’ll send a replacement or work with you on an exchange.
To start a claim, email us with your order number, description of the issue, and a photo (if possible).
🔄 Exchanges
We do accept exchanges for non-custom items.
If you ordered the wrong color or style, just reach out and we’ll help with the swap.
🛑 Custom or personalized products (like engraved keychains or hats with your logo) can’t be exchanged unless they’re defective.
📦 Return Shipping
Buyers are responsible for return shipping unless the item is defective or we made an error.
We’re here to help — reach out any time with questions!